How do I schedule a tour using SmartRent?

Requesting a tour

  1. Select Schedule Tour on any SmartRent-enabled listing.

A tour scheduler pop-up appears.

  1. Enter your contact information and select Request Tour.

Your tour request is submitted, and a pop-up appears. You will receive both a text and email confirmation.

  1. Navigate to your email and locate your email confirmation from SmartRent. Select View Tour to begin the scheduling process.

SmartRent loads, and the tour scheduling process begins.

Scheduling a tour

  1. Select the unit you want to schedule a tour for, and then select Continue.

The Schedule a time page appears.

  1. Select the date and time you want to tour the property, then select Continue.

A Contact Information page appears.

  1. Enter your phone number, opt into receiving texts from SmartRent, and then select Send Code.

A Verification page appears.

  1. Enter the verification code sent to your phone.

A Tour Agreement page appears.

  1. Agree to the Privacy Policy, Photo Disclosure, and COVID-19 Policy, then select Continue.

A Contact Information page appears.

  1. Enter your first, last name, and email into the fields and then opt into receiving tour-related text messages.
  2. Select Continue.

The Driver's License page appears.

Important: If you are on a desktop device, you will receive an email to continue the tour scheduling process on your mobile device. Follow the instructions in the email to continue scheduling your tour.

  1. Select the camera icon to capture images of your driver's license.

After you've successfully taken pictures of your license, the Selfie Upload page appears.

  1. Select the Upload Selfie button to continue.

After successfully uploading a photo of yourself, your tour is scheduled, and the process is complete.

Note: If you need to reschedule or cancel your tour, navigate to the bottom of your tour confirmation screen and select the Reschedule Tour or Cancel Tour buttons, respectively.

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