How do I submit a review?
Reviews are popular because they offer one of the most reliable ways to evaluate a product or service through the firsthand experiences of other consumers.
On Apartments.com, a review can be submitted for properties that have more than four units. Reviews are not accepted for single-family rental homes. To leave a review, you must be signed in to your Apartments.com account or create an account if you do not already have one. Once signed in, you’ll see the option to leave a review underneath the property’s Points of Interest section.
To help ensure that review content complies with our Terms of Service and Terms of Use, all submissions undergo moderation through a series of filters. Reviews do not post immediately. Content that successfully passes moderation typically posts within ten business days, depending on the volume of submissions received.
Writers are required to indicate agreement with our Terms at the time of submission. We, therefore, encourage all writers to thoroughly read our Terms of Service and Terms of Use before clicking the 'submit' button to transmit their review. Keep in mind that the review should focus on the apartment community and your experience living or visiting there. Below are a few common errors that can cause a submission to be rejected:
- Inappropriate language - Reviews cannot contain profanity or symbols that stand in for such language. Additionally, name calling and other types of offensive and derogatory language are not permitted.
- Use of 3rd party names - Full names of individuals other than yourself are not permitted.
- Lack of focus - When describing your experience at a community, keep the focus of the review limited to the property, overall management, neighborhood, or activities within the local area. Content on extraneous topics are subject to rejection.
- Fair Housing violations - Language on Apartments.com must comply with the Fair Housing Act. Common content that should be avoided is the mention of government vouchers (Section 8), preference or discrimination allegations in housing due to race/religion/ethnicity, etc. Please refer to the Fair Housing Act link above for additional information and contact information for HUD.
- External references - Avoid including names of competing communities and management companies. The naming of (or directing others to) other websites, links, email addresses, or phone numbers are strictly prohibited.
Additional notes: There is no ability to edit a review, nor is there any option to upload photos; therefore, reviews encouraging the public to look at your attached images will not publish. Any author who wishes to have his or her published review removed from the site should send a request to support@apartments.com and provide the community name, community address, title of the review, and the email address used to submit the review.
If you have questions regarding the status of your review submission, or if you need assistance in submitting your review, please email us at support@apartments.com.