How do I make a one-time payment?

(For renters)

You can make a one-time payment to your property manager at any time. One-time payments are great for things like utility bills or late fees.

You can also schedule one-time payments to pay your rent if you don't want to set-up Auto Pay.

First, visit your  Payments tab under the My Home drop down menu. Then select View Payments on the rent setup you'd like to make the payment towards. 

Note: You will see different options on your Payment Homepage based on whether you have a current balance due or not.

If you have a balance due

If you have a balance due, there are two options for making your one-time payment.

To pay the full balance

1. Select Pay Balance. 

   

2. Confirm your payment details select Send Amount. 

Once your payment has been scheduled, it will appear under the “Upcoming and In-Progress” section on your Payments homepage. Same-day payments will normally appear in the "Upcoming and In-Progress" section for about 1-2 hours before they start processing. When the payment starts, we’ll notify you and your manager by email, and the payment will change to "In-Progress."

After the payment starts processing, your "Current Balance" will adjust to reflect the amount of your one-time payment.

To pay a different amount from the balance due

1. Select Pay Custom Amount 
2. Enter the required information: 
   • the account you'd like to pay out of 
   • what the payment is for
   • the amount you're paying
   • the date we should start processing your payment
3. Select Schedule Payment

Once your payment has been scheduled, it will appear under the “Upcoming and In-Progress” section on your Payments homepage. Same-day payments will normally appear in the "Upcoming and In-Progress" section for about 1-2 hours before they start processing. When the payment starts, we’ll notify you and your manager by email, and the payment will change to "In-Progress."

After the payment starts processing, your "Current Balance" will adjust to reflect the amount of your one-time payment.

If you do not have a balance due

1. Select Make a payment.  
2. Enter:
   • the account you'd like to pay out of 
   • what the payment is for
   • the amount you're paying
   • the date we should start processing your payment
3. Select Schedule Payment

Once your payment has been scheduled, it will appear under the “Upcoming and In-Progress” section on your Payments homepage. Same-day payments will normally appear in the "Upcoming and In-Progress" section for about 1-2 hours before they start processing. When the payment starts, we’ll notify you and your manager by email, and the payment will change to "In-Progress."