How do I add my bank account to Apartments.com?
On Apartments.com, you can connect your bank account using your online bank login or manually entering your bank details.
Before we start sending payments from that bank account, we need to make sure that you're the account holder! We verify accounts using two different methods.
You can manually enter your bank account information and following steps to verify the account or you can link your bank account by using Stripe. If you link your bank account to Apartments.com by using Stripe to access your online bank login, the account will be automatically verified. We don't support Stripe logins for all banks right now, so you may have to manually input your account and routing number to link your account if you cannot locate your bank using Stripe.
How do I add my bank account manually?
When setting up your account to pay rent online, select Add New Account. You will be given the option to manually input a bank account or use Stripe to automatically sync it with the payment system. Select the option to manually input your bank account details.
Once you've added your account information, we'll send one small deposit (less than one dollar) to your bank account within one to three business days.
Once you see the deposit in your bank account, open the deposit details and locate the SM code in the memo line. The code will start with "SM" followed by a four digit character code.
Note: The four digit character code could be a combination of numbers and letters.
Go back to Apartments.com, sign into your account, and then go to Banks & Cards to verify the code. If the code you enter on your Banks & Cards page is correct, your bank account will be immediately verified.
Where is the deposit?
If it's been over a week since you connected your bank account, we've probably pulled the deposit back since it was temporary. Try checking your bank account around the time you entered your account details as your bank should still have a record of what was deposited.
How can I add my bank account using Stripe, the online bank login?
When setting up your account to pay rent online, select Add New Account. You will be given the option to manually input a bank account or use Stripe to automatically sync it with the payment system. Select the option to use Stripe and Agree to link your account.
On the Stripe window, you can select a bank from the list of major financial institutions. You can also use the search bar to find your bank.
Once you find your bank using Stripe select Continue then log into your account successfully, the bank account automatically syncs to Apartments.com so you can pay rent.