How do I add my bank account to Apartments.com?
On Apartments.com, you can connect your bank account using your online bank login or manually entering your bank details.
Before we start sending payments from that bank account, we need to make sure that you're the account holder!
If you link your bank account to Apartments.com using your online bank login, called Plaid, it'll be automatically verified. We don't support logins for all banks right now, so you might need to manually input your account and routing number to link your account if you're not locating your bank using this option.
When you enter a new bank account, we'll send two small deposits (both less than $1), to your bank account within 1-3 business days.
Once you see these amounts in your bank account, enter them on your Banks & Cards page by clicking on "Verify Amounts".
If the two amounts you enter are correct, your bank account will be immediately verified and the process will be complete:
Where are the deposits?
If you only see one deposit, contact your bank to help locate them. Sometimes banks combine amounts this small.
If it's been over a week since you connected your bank account, we've probably pulled the deposits back since these were temporary. Try checking your bank account around the time you entered your account details as your bank should still have a record of what was deposited.
How can I get set up using Plaid, the Online bank login...
When setting up the account to pay rent online, after clicking Add New Account, you will be given the option to manually input a bank account or select Plaid to automatically sync it with the payment system.
On the Plaid window, you can select a bank from the list of major financial institutions.
You can also use the search bar to find your bank.
Once you have found your bank and logged into the account successfully using Plaid, that should automatically sync that bank account to Apartments.com so you can pay rent.