How do I verify my bank account?


You can easily connect your bank account using your online banking site or by manually entering your bank details. 

Before we can accept payments from your bank account, we need to make sure that you're the account holder. If you link your bank account using your online bank login, it'll be automatically verified. Keep in mind that not all banks are currently accepted on Apartments.com, so logging in through your bank account may not be possible. In this case, please enter your account and routing number manually.

Below is what you'll need to do to verify your account manually.


We'll send you two small deposits

Once you've added your account information, we'll send two small deposits (each less than one dollar) to your bank account within one to three business days.

Note: Apartments.com will pull back the small deposits approximately one week later.

When they arrive, enter the amounts in Apartments.com 

Once you see the two small deposits in your bank account, enter them on your  Banks & Cards page by clicking Verify Amounts.

Note: You only have 10 attempts to verify your bank account before you are locked out. If you're entering the right amounts and it's still not working, email our support team for help. 

If the amounts are correct, your account is automatically verified

If the two amounts you enter on your Banks & Cards page are correct, your bank account will be immediately verified, making the process complete.

Tip: Any scheduled  payments to your property owner or manager that are pending due to the bank verification process will start processing shortly after you verify your bank account.  

Where are the deposits?

Please allow at least one to three business days for these small deposits to appear in your account. If you still don't see the deposits in your account after this time period: 

  1. Check with your bank to ensure the deposits were not blocked or combined.
  2. If it's been more than four business days since you connected your bank account, Apartments.com has likely pulled the deposits back since they were temporary. Try checking your bank account around the time you entered your account details, as your bank should still have a record of what was deposited. 
  3. If your bank informs you that they haven't received the deposits, the account information you provided in your Apartments.com account may be incorrect. Please sign in to your Apartments.com account and re-add your bank account if this is the case.
Contact Support
If you're able to re-add the account, it means there was probably an error or typo the first time you added it. If you are unable to re-add it, that means you entered the same numbers as before. If that is the case, please contact Customer Support at rentpayments@apartments.com.
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