How do I verify my bank account?
You can easily connect your bank account using your online banking site or by manually entering your bank details.
Before we can accept payments from your bank account, we need to make sure that you're the account holder. If you link your bank account using your online bank login, it'll be automatically verified. Keep in mind that not all banks are currently accepted on Apartments.com, so logging in through your bank account may not be possible. In this case, please enter your account and routing number manually.
Below is what you'll need to do to verify your account manually.
We'll send you two small deposits
Once you've added your account information, we'll send two small deposits (each less than one dollar) to your bank account within one to three business days.
When they arrive, enter the amounts in Apartments.com
Once you see the two small deposits in your bank account, enter them on your Banks & Cards page by clicking Verify Amounts.
If the amounts are correct, your account is automatically verified
If the two amounts you enter on your Banks & Cards page are correct, your bank account will be immediately verified, making the process complete.
Where are the deposits?
Please allow at least one to three business days for these small deposits to appear in your account. If you still don't see the deposits in your account after this time period:
- Check with your bank to ensure the deposits were not blocked or combined.
- If it's been more than four business days since you connected your bank account, Apartments.com has likely pulled the deposits back since they were temporary. Try checking your bank account around the time you entered your account details, as your bank should still have a record of what was deposited.
- If your bank informs you that they haven't received the deposits, the account information you provided in your Apartments.com account may be incorrect. Please sign in to your Apartments.com account and re-add your bank account if this is the case.
If you're able to re-add the account, it means there was probably an error or typo the first time you added it. If you are unable to re-add it, that means you entered the same numbers as before. If that is the case, please contact Customer Support at email@example.com.