How do I cancel a payment?

Not ready to pay and want to cancel a scheduled payment? Or did you schedule too many payments?

You can cancel a payment anytime you'd like– as long as the payment is not processing!

The first thing you'll want to do is head to your Payments page under My Home, and then click on the scheduled payment you'd like to remove.

To cancel a one-time payment:

1. Click on the payment to expand it then select Delete.

2. A pop up box will appear asking if you'd like to delete the payment. Click on Yes, delete payment.

To cancel an automatic payment:

1. Click on the payment to expand it then select Edit Auto Pay.

2. You'll be directed to your Auto Pay set up where you can Turn Off payments entirely or change the Start Auto Pay On date. 

Note: Changing your Auto Pay date or turning off your Auto Pay will remove any upcoming payments that were previously scheduled to send.

Made a mistake and cancelled an upcoming payment by accident? No problem- schedule a one-time payment anytime!

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