How do I find the status of my payment?
Apartments.com will send you an email confirmation whenever you submit a payment. You can also check on your payments anytime from your account. Here's how!
First, visit your Payments tab under the My Home drop down menu. Then select View Payments on the rent setup you'd like to check.
How to tell if your payment is sending
Any of your current or future payments will be under the In-Progress & Upcoming section. If your payment is sending, you'll see it labeled In-Progress. If it's upcoming, it'll be labeled as Scheduled.
Note: You'll also see Bills in Apartments.com. Payments and Bills are not the same thing! To pay a Bill, you need to make a Payment. Learn how to make a one-time payment or setup automatic payments.
Payments take a few days to process, so you may not have seen the money pulled from your account yet if your payment is still labeled In-Progress.
- Checking account ACH payments take about 5 business days to process. It usually takes about 3 business days for a debit to clear your account, and another 2 business days to deposit to your property manager.
- Credit and debit card payments take about 2 business days for your payment to deposit to your property manager.
Below the In-Progress & Upcoming section, you will have a historical record of payments that have been made. Once your payment is posted to your property owner's bank account, it appears in this section.
Tip: Once a bill comes due, it'll automatically move to the Completed section– this doesn't mean that you've sent a payment or your payment has finished sending. You'll need to specifically check for a payment to ensure that your payment has finished.
If you see that your payment has the status "Failed," that means your payment was unsuccessful. In most cases, a payment fails due to insufficient funds in your bank account. Apartments.com will send you and your property owner an email whenever a payment fails.
Apartments.com will not automatically retry your payment, so you will need to setup a one-time payment in order to attempt to make another payment through Apartments.com. Learn how to make a one-time payment.
Cancelled payments will disappear from the ledger. This means your payment will not process. If you would still like to make a payment, you can set up a one-time payment to your landlord.